Skip to main content


Accessibility statement for Stop.Swap.GO!

Using this website

This website is run by Essex County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email the Equalities and Partnerships Team at

We’ll consider your request and get back to you within 20 working days.

How we tested this website

We last fully tested the site on 10 July 2020 and continue to perform checks and tests as we make updates.

We tested all of the site using automated and manual methods including:

  • All of our Stop.Swap.GO! page formats

  • Hotjar which we are using to gather user feedback

  • GovDelivery which is our e-newsletter system

Technical information about this website’s accessibility

Essex County Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, but we would like to highlight the items below.

Issues with images, video and audio

The NHS face covering video features inbuilt captions which are not accessible by a screen reader. A brief summary of the video’s content can be found on the original NHS Facebook post.

‘Heavy traffic zones’ shown in our map images are not fully described in text at present. We are working to update this for each school map page.

Also, even though step-by-step instructions are not included in map images we understand this information can be understood from them. While maps are generally exempt from meeting the accessibility regulations for this we realise this is still an important part of our content. We’ve provided information alongside the maps and created them with contrast levels that meet the WCAG 2.1 AA standard, but if you need the information in an alternative format, email the Equalities and Partnerships Team at

What we’re doing to improve accessibility

This statement was originally prepared on 14 August 2020.

We will continue to monitor accessibility using automated and manual checks.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email the Content Team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact us:

General enquiries

Telephone: 0345 743 0430


Monday to Friday, 8:30am to 5:00pm

or, Visit us.

If you can’t view the map on our Visit us page, call or email us.