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Accessibility statement for Stop.Swap.GO!

This accessibility statement applies to

This website is run by Essex County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 400% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Images that depict maps have no suitable alternative for those who rely on assistive technologies

  • The page titles of each page are the same making it difficult to understand where you are on the website if you require the help of assistive technologies

  • Some links on the homepage are labelled differently but go to the same location – “60-day challenge”

  • The navigation across the site is not consistent, when navigating the school section, the navigation changes

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email the Equalities and Partnerships Team at

We’ll consider your request and get back to you in 20 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email the Accessibility Team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Essex County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The same page title is used for all website pages meaning assistive technology users may find it difficult to know what page they’re on. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled). We plan to ensure all page titles are descriptive of the page content by 1 July 2021.

The website navigation bar options are different depending on what area you visit (StopSwapGO! or Getting to school). This fails WCAG 2.1 success criterion 3.2.3 (Consistent navigation). We plan to ensure there is one, consistent navigation across the site by 1 July 2021.

What we’re doing to improve accessibility

We are always looking to improve accessibility and are looking to create accessible solutions to the current accessibility issues. We hope to resolve all the known issues by 1 July 2021.

Preparation of this accessibility statement

This statement was prepared on 14 August 2020. It was last reviewed on 15 December 2020.

This website was last tested on 6 November 2020. The test was carried out by Essex County Council.

We selected a sample of pages based on the templates used by the website. This included the homepage, content pages, pages with forms and pages with non-text content. The sample was selected as the widest representation of content and functionality on the website using the WCAG evaluation methodology.